Privacy Policy | Heartwood CST

Heartwood Craniosacral Therapy is committed to protecting your privacy and handling your personal information responsibly.

What information I collect

When you contact me through the website's contact form or book a session via Calendly, I collect your name and contact details (email, phone number).

As part of providing treatment, I also take a case history and keep clinical notes, which may include details of your medical history, current health concerns, and treatment records from each session.

Why I collect health information

Health information is collected directly from you, usually during consultation, and is essential to provide safe, appropriate, and effective treatment. It is collected with your consent and used only for this purpose.

How I use your information

Your information is used solely to:

Respond to enquiries made through the contact form
Manage bookings and appointments via Calendly
Take a case history and maintain treatment records
Provide safe, informed treatment
Contact you regarding your sessions

I do not use your information for marketing purposes, and I never sell or share your data with third parties, except where required by law.

Third-party services

This website uses Calendly to manage bookings. When you book a session, your information is processed by Calendly in accordance with their own privacy policy.

How your information is stored

Contact details and clinical records are stored securely, whether on paper or electronically, and are accessible only to me. Health information is kept confidential in line with professional practice standards.

Treatment records for adults are retained for 7 years. For children, records are retained until the child reaches 18 years of age, and for a further 7 years thereafter.

Your rights

You have the right to ask what information I hold about you, request corrections, or ask for your data to be deleted, subject to any professional obligations to retain treatment records. To do so, simply get in touch using the contact details on this website.

Questions
If you have any questions about how your information is handled, please contact me directly.